This policy here in lists out the delivery services and the proceedings we offer to the customers. There are several product categories of being sold in this platform, the policy and proceedings for each would differ and are mentioned below. For further assistance and inquiries please call our hotline 9194499.
Our deliveries are carried out in coordination with Redbox. We provide free, door step delivery service to all addresses within Male’ and Hulhumale’. On selected categories of products, after applying a pre-specified rate based on the weight of the products; door step delivery is done nation wide as well. The categories are as follows:
Groceries are here in defined as food items sold in Redwave. Same day deliveries would be made for orders placed before 09:30pm, in Male’ and Hulhumale’.
Free deliveries for Male’ and Hulhumale’ region would be made for any orders above MVR 200 for greater Male’ region. An additional charge of MVR 20 would be made for orders below MVR200. Groceries are only delivered to Male’ and Hulhumale’.
- Household items and Small electronics
Household items are here in defined as items which are not prone to expiry and are the tangible and movable personal property placed in household. Small electronics are defined as consumer electronics which are below 15KG. Same day deliveries would be made for orders placed before 09:30pm, in Male’ and Hulhumale’.
Free deliveries for Male’ and Hulhumale’ region would be made for any orders above MVR 200. An additional charge of MVR 20 would be made for orders below MVR 200 for greater Male’ region. Household items and Small electronics are delivered door steps to all the customers, with an extra charge levied on the amount based on the product weight.
- Furniture and Large electronics
Furniture are here in defined as the movable articles that are used to make a room or building suitable for living or working. Large electronics are defined as large household electrical appliances which are above 15KG. Same day deliveries would be made for orders placed before 05:00pm, in Male’ and Hulhumale’.
Free deliveries for Male’ and Hulhumale’ region would be made for any orders above MVR 200. Furniture and Large electronics are only delivered to Male’ and Hulhumale’.
As a means of confirming, that the products have been received, a signature is required on the provided documentation by the staff. The product is to be accepted by the customer who provided the order or an assigned third party by the customer, at the delivery address. This could be either a digital signature or an inked out one. Redwave shall not be responsible for any loss or damage incurred to the product once the delivery has been confirmed.
Pick-up by the Customer
Customer can choose to pick-up listed categories of the items. The pick-up option needs to be selected by the customer. The customer would be called by Redwave to inform and confirm the location. Male’ customers could pick-up most items from Redwave Plaza, while Hulhumale’ customers can pick-up from Redwave Megamall.
Product Return Policy
In the unlikely event that the purchased product is received incorrectly, or is defective, the customer could request for a return or exchange of the product. The return could be requested via email [email protected] or via our hotline 9194499.
Exchanges can only be made for goods of equal value, or as part payment for higher valued goods. No partial refund could be provided as such exchanges will not be permitted for lower priced items.
In case of defective items, it needs to be returned to either Redwave Plaza, Male’ or Redwave Megamall, Hulhumlae’. Any products which are used or not in the condition in which it was delivered, shall not be Redwave accepted.
In the case of delays or problems with the delivery of your package, please contact the Redwave’s Delivery Hotline on 9194499.