Will I be asked to provide any card information, account information or passwords over phone or email?

No, our team will never request you to share any of your payment details, card information, and account information over email or over phone. In case you receive such a call, please inform us immediately by calling our customer service.

 

How do I set up My Account?

Setting up an account is easy and only takes a couple of minutes. You can register an account during the checkout process by clicking the ‘Create Account’ link in the final step of the checkout process.

 

How do I change my password on the website?

To change your password, go to ‘My Account’ on the footer, click ‘Account Details’, and enter your new password as well as your current password.

 

My password is not working, how do I sign in?

If you are unable to login, try to reset your password by using the ‘Forgot password?’ link in the Login Form. If the problem still persists, please contact us and we will assist you.

 

I have forgotten my password. How do I login to my account?

If you’ve forgotten your password, please click the ‘Forgot Password?’ link on the Login Form. Provide your email address that you used to register on the website. We will send you an email to your registered email address with instructions to reset your password.

I’m having issues using the website, what should I do?

If you have any issues or suggestions, you can submit them via the email address, located in the footer of the website.

 

I’m having trouble logging into my account, what can I do?

You need to sign into your account before you can shop with us or if you want to see or track your quotation requests. If you receive a message that says your email address/password isn’t recognized, please contact us and we will assist you.

 

How do I cancel a quotation request?

If you want to cancel a quotation request after it is submitted, please contact us immediately with your quote number.

 

How can I make changes to the details on my account?

You can change your details at any time using the ‘My Account’ page located in the footer of the website. Once you’re logged in you can change your Password, Email Address, Delivery Address and other details.

 

I’d like to close my account, how do I do this?

We’re sorry to see you go – remember, your account is free and enables you to request quotes easily without having to enter your details each time. In order to close your account please contact us and provide us with your account name or email address, we will then close your account.

Will the website work on both desktops and mobile device?

Our website is designed to be responsive and should work well on all modern devices.

 

How can I search and find products on the website?

There are a number of ways you can search for a product until you find exactly what you’re looking for. The most relaxing way to shop with us is to browse through the categories at the top or you can search for a particular product via the search icon in the header.

 

Why are products disappearing out of my shopping cart?

If you are browsing the website as a guest and have added something to your shopping cart, it will stay in your shopping cart until the browser cache has expired, or until you change browsers. If you are a logged in user, your shopping cart will contain any added items for period of days.

 

Does your site use a secure connection for sensitive information?

Our site uses SSL encryption to secure the communication of all sensitive information passing between your browser and our servers. Beginning with your browsing to the checkout process, you will see “https” in the address bar indicating the use of SSL.